Privacy Policy for Coral Crave

Welcome to Coral Crave! We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy outlines how Coral Crave, located at 1104 Dean Street, New York, New York, 11216, US, collects, uses, and protects the information you provide when using our online platform to explore and purchase our artisan candies, gourmet sweets, island-inspired treats, and bulk sugar.

Information We Collect

When you visit our site, register for an account, place an order, or engage with our services, we may collect various types of information from you.

• Personal Identification Information: This includes your name, email address, shipping address, billing address, phone number, and payment information (such as credit card details), which are necessary to process your orders and provide our services.
• Account Information: If you create an account, we store your username and encrypted password.
• Transaction Data: Details about the products you purchase, the date and time of transactions, and shipping information.
• Technical Data: Information about your device and how you interact with our site, including your IP address, browser type and version, operating system, referral sources, pages viewed, and the path you take through our online platform. This may be collected through cookies and similar technologies.
• Communication Information: Any correspondence you send to us, such as inquiries through our contact forms or email +14727266853, [email protected].

How We Use Your Information

We use the information we collect for various purposes, primarily based on legitimate business interests, the necessity to fulfill a contract with you, or your consent.

• To Process and Fulfill Orders: We use your personal and transaction data to process your delightful candy orders, manage payments, and ship our island-themed treats directly to you.
• To Provide and Maintain Our Service: This includes operating our online platform, ensuring its functionality, and enhancing your browsing experience.
• To Improve Our Products and Services: We analyze user behavior and feedback to continually refine our artisan candy offerings, optimize our website layout, and develop new, exciting island-inspired products.
• For Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you might encounter.
• For Marketing Purposes: With your consent, we may send you newsletters, promotional offers about our gourmet sweets, new bulk sugar varieties, or special events that we believe might be of interest to you. You can opt-out of these communications at any time.
• For Security and Fraud Prevention: To protect our site, our customers, and our business from fraudulent activities and unauthorized access.
• To Comply with Legal Obligations: To meet our legal and regulatory requirements, such as tax and accounting obligations.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our online platform and conducting our business, only to the extent necessary to provide their services. These may include:

• Payment Processors: To securely handle your transactions.
• Shipping and Delivery Services: To ship your island-inspired treats to your designated address.
• IT and System Administration Providers: For website hosting, data storage, and technical support.
• Marketing and Analytics Service Providers: To help us understand how our site is used and to improve our marketing efforts.

All third parties are contractually bound to protect your data and only process it in accordance with our instructions and applicable data protection laws. We may also disclose your information if required by law or in good faith belief that such action is necessary to comply with legal processes or protect the rights, property, or safety of Coral Crave, our customers, or the public.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we keep your personal data for the duration of your account's activity and for a reasonable period thereafter to resolve disputes, enforce agreements, or comply with legal obligations.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at [email protected] or +14727266853. We will respond to your request in accordance with applicable data protection laws.

Security Measures

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include encryption, firewalls, and secure server access. Despite our efforts, no method of transmission over the internet or method of electronic storage is 100% secure.

Cookies and Tracking Technologies

Our online platform uses "cookies" and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. Cookies are small data files stored on your device. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of this service may become inaccessible or not function properly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the "last updated" date will be revised accordingly. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:

• By Post: Coral Crave, 1104 Dean Street, New York, New York, 11216, US